This is a stressful time for many people, but you can count on your credit union. We have been here for members through natural disasters, government shutdowns, and financial crises. Even during a pandemic, we’ll be here for you. Your deposits are safe and federally insured through NCUA.
Be prepared during the Coronavirus (COVID-19) Outbreak
As the Coronavirus (COVID-19) situation continues to unfold, we understand there’s a great deal of uncertainty about what to do and how to best go about our daily lives. We are continuously monitoring the latest news and are implementing best practices to keep our members and employees safe.
What you can do
Although we are still open, for your safety and that of our employees, instead of coming into the branches, please use the drive-thru, call our Member Service Center at 281-391-2149 or use online and mobile services to perform transactions. The CDC and the White House issued guidelines on how to “slow the spread” by distancing ourselves from each other and we urge you to follow them as much as possible.
In addition, we also encourage you to take advantage of our comprehensive mobile and online banking options for managing a wide range of transactions without leaving your home or office:
· Access to your account balances and history
· Transfer money between your accounts or those of another BVSCU member
· Messaging that allows you to securely communicate with us electronically
· Images of your cleared checks
· Mobile check deposit (available on the mobile app only)
· Customizable alerts that notify you by phone and e-mail of important account information
· Fully integrated online bill pay
· Locate your nearest ATM
Now is a great time to ensure your own preparedness by verifying your debit card and PIN works at the ATM for cash withdrawals. It’s also a great time to verify that you can deposit a check through our mobile app. It is a good idea to take a few minutes to verify your balance information through online and telephone banking.
Telephone banking: Call 281-391-7557 or 800-391-7557. This free, secure service is available in both English and Spanish. Check your account balance and perform transactions, 24 hours a day, 7 days a week. Click here for first-time user instructions.
Mobile Check Deposit: Click here for first-time user instructions.
Cash access through our ATM network: visit our ATM locator to show where you can access your cash surcharge-FREE. Extra tip: wipe down the ATM keypad with an antibacterial wipe prior to use. Use hand sanitizer after completing your transaction.
Protect yourself from scammers and potential risk
In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you won’t be able to access your money. We cannot emphasize enough how dangerous it is to withdraw large amounts of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited at your credit union or bank, where your funds are federally insured.
Scam artists take advantage of times like these to gain access to bank accounts. Protect yourself by being aware of suspicious emails and text messages. Keep your eyes open for medical supply scams, fraudulent donation sites, or anything else that seems fishy. If it seems like it could be fraud, it probably is, so listen to your gut and don’t provide your personal identification (usernames, passwords, Social Security number, etc.) unless you are 100% certain you are dealing with a legitimate organization—one with whom you have made the initial contact. Do not click on links or download attachments from unknown email senders, and do not make purchases or donations on any unknown sites.
We have yet to see the full scope of the Coronavirus (COVID-19) impact and the health and safety of our members and employees is our top priority. We will keep you informed of any changes to our operations as they occur. We encourage you to stay informed through our social media platforms and our website.